Analysis
Claims service slips at the start of 2026
UK claims service reached a record high at the end of 2025 but slipped slightly at the start of 2026, the latest data from Gracechurch reveals.
Why the regulators are looking more closely at MGAs
MGAs are facing intensified oversight as regulators review delegated authority models, but Marcel Le Gouais asks could the scrutiny jumpstart measures to resolve claims and data quality issues?
Eight out of 10 UK insurers secretly track customers
Eight out of 10 UK insurance websites are setting tracking cookies before users have given their consent, according to research by Birmingham-based ALT Agency.
Can brokers survive the rise of ChatGPT insurance apps?
After the launch of the world’s first ChatGPT insurance app sent share prices of major brokers tumbling, Fiona Nicolson examines what the future of insurance distribution looks like when conversational AI becomes a primary customer interface rather than…
Michael Rea, Gallagher
Michael Rea’s first full year as CEO of Gallagher’s UK & Ireland broking business has reinforced his reputation as one of the nation’s biggest movers and shakers in insurance.
Ones to watch in 2026: Future Power List contenders
These industry leaders narrowly missed out on a place in Insurance Post’s 2026 Power List, but based on their role, career to date and growing influence look set to feature in future rankings.
Robert Kennedy, Howden UK & Ireland
A fresh face on Insurance Post’s Power List in 2026, on 1 October 2025 Robert Kennedy succeeded Carl Shuker as CEO of Howden UK & Ireland, reporting to CEO David Howden.
Insurance industry’s most powerful leaders revealed
Insurance Post’s Power List cuts through the noise to reveal who really moved markets, shifted outcomes and shaped the UK general insurance sector over the last 12 months.
Hannah Gurga, ABI and Graeme Trudgill, Biba
As leaders of two of the sector’s most influential trade bodies, Hannah Gurga and Graeme Trudgill have become a formidable dual force shaping how insurance engages with government, regulators and the public.
Luisa Barile, ManyPets
Few people better embody the transformation from growth-obsessed insurtech to disciplined, profitable provider than Luisa Barile, group CEO of ManyPets.
Sten Saar, Zego
Sten Saar, co-founder and CEO of Zego, has been steering the insurtech through a critical phase of growth.
Oliver and Alexander Kent-Braham, Marshmallow
Oliver and Alexander Kent-Braham’s journey from running a start-up on free wi-fi in a Virgin Active gym to leading one of Europe’s largest fintechs has become one of the most compelling success stories in UK insurance.
Craig Bundell, Tesco Insurance
Craig Bundell, CEO of Tesco Insurance and Money Services, intends to make the most of Club Card data to give traditional providers a run for their money.
Lucy Clarke, WTW
Lucy Clarke leads WTW’s risk and broking business, covering more than 14,000 colleagues across 140 countries.
Steven Wallace, McLarens
Steven Wallace, managing director for EMEA at McLarens, is shaping the future of technical claims services for complex, commercial and specialty markets.
Donna Scully, Carpenters
Irish-born and proudly from Dublin, Donna Scully is joint owner and director of Carpenters Group, a provider of outsourced insurance and legal solutions.
Stuart McMurdo, Accredited
Stuart McMurdo has firmly established Accredited UK & Europe as a specialty MGA, driving sustained growth and strategic expansion across the region.
Steve Hardy, Policy Expert
Steve Hardy has form when it comes to building challenger brands that punch above their weight.
Simon McGinn, Dual UK
Simon McGinn joined Dual UK as CEO in early 2024 with a clear mandate: to accelerate the MGA’s growth while reinforcing the provider’s regional presence and strengthening its service proposition.
Matthew Crummack, Domestic & General
Matthew Crummack has been CEO of Domestic & General since October 2021 and saw the nation’s biggest appliances insurer bought by US-based Asurion at the end of 2025.
Paul Brand, Convex
AIG’s $2.1bn (£1.5bn) acquisition of a 35% minority stake in Convex marks a defining moment both for the specialty insurer and for Paul Brand, the CEO who has been tasked with steering its growth since 2022.