Claims Club
Q&A video: implications of the Vnuk case on UK motor market
Following the European Court of Justice ruling in the UK government will very soon have to change the rules about what risks are covered by compulsory motor insurance law.
Claims Club: Mediators told to emphasise service to claims professionals
Mediation practitioners must shoulder some of the blame as to why insurance claims managers have not made greater use of their services, according to Expedite Resolution director and mediator Phil Hesketh.
Claims Club: Mobile phone payments key to improving satisfaction scores
Insurers need to wake up to the growing trend of customers using their mobile phones as a “unique” ID, which could help speed up claims payments and improve satisfaction scores.
Claims Club: Ex-Lloyd's CEO Ward urges wider tech focus
Insurers are too interested in “hygiene” factors at the expense of how technology might impact their business.
Claims Club Asia: Cyber risks on the agenda
At the final Claims Club Asia of 2015 in Hong Kong, an audience of claims professionals heard from experts on cyber risks.
Claims Club Asia Q+A: Chay Wilkinson
Post interviews Chay Wilkinson, Markel's first head of claims for the Asia-Pacific region.
Penny Black's Insurance Week - 10 September 2015
With the Rugby World Cup soon upon us, egg chasing was very much at the top of the discussion during the breaks at the recent Claims Club meeting.
Claims Club: FCA considering 'best practice' plea from insurers on SME cases
A senior regulator has conceded that in order for the Financial Conduct Authority to differentiate itself from its predecessor it might need to listen to insurance companies' pleas to issue ‘best advice’ on dealing with SME claims.
Claims Club: Insurers must act to help shape the future of CMC regulation
Insurers have been given a “three to four month” window to shape the future of claims management company regulation, Claims Club members have been told.
Claims Club: Government missed trick in not mandating on salvage says Thatcham
The government’s recent decision to not mandate a compulsory code for salvage has been labelled a “missed opportunity” by one of those involved in the discussions.
Post presents five Asia events in September
Post and Post Events are excited to be hosting five events across China, Hong Kong and Singapore in September.
Blog: Could latest insurer tiff over motor claims costs derail CMC reform?
At the end of last month the Association of British Insurers made its latest plea to the government to tackle claims management companies amid rising motor prices.
Blog: How important is claims to the broker 'value' story?
Attending a roundtable this week on “articulating the value of the broker”, one of the key conclusions resonated with me.
Claims Club: Loss adjusting could not respond to a surge on 2007 scale warns Burke
Falling demand for ‘business as usual’ loss adjusting services has left the industry unable to service claims at the peak of a surge, according to Benedict Burke, deputy president of the Chartered Institute of Loss Adjusters.
Claims Club: Collaboration during catastrophes vital to protect industry reputation says Biba
Collaboration at times of surge remains a polarising topic, with the industry divided on the extent to which rivals should work in partnership during catastrophic events.
Blog: A loss adjuster walks into a bar ... looking for a surge solution
Having a pint with a senior member of the loss adjusting fraternity recently, the thorny issue of surge response/management came up again.
Blog: Cyber risk on Claims Club Asia's agenda
A very Happy New Year of the Goat and welcome to our Claims Club Asia blog.
Claims Club: Insurers urged to be proactive in industrial stress claims
Insurers have been told they have the opportunity to be proactive and "not only address the balance sheet but show they care" about industrial stress.
Claims Club: Next government must address young driver issue
The insurance industry has a "friend" in Europe in the shape of Lord Jonathan Hill, the EU commissioner for financial services and capital markets, no matter what happens in May.
Penny Black’s Insurance Week - 5 March
Penny has often wondered about changes to the DVLA rules on older drivers behind the wheel.
The Claims Club Manifesto for Change: A Starter for Four
With the 2015 election looming and the outcome far from certain, it is time to ask what the insurance industry might be seeking from the next Government.
Claims Club News: Connected-home devices could cut claims costs
Insurers can proactively reduce their claims costs by encouraging the uptake of connected-home devices, according to Ninety Consulting’s Geoff Knott.