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Roundtable - Analytics: the true value of quality data
As investment in analytics increases, Post gathered a group of experts to debate the rise in the use of data in all areas of the insurance industry.
Regulation |
10 Jan 2012 
Claims v underwriting: Bridging the divide
While sharing the same goals, claims and underwriting are often disparate divisions. What can be done to help unify these two departments?
Claims |
10 Jan 2012
PSTF: Post’s STF last week debated customer engagement and future recruitment
Insurers have been urged to use emerging technologies to change the way they interact with customers, by exploiting the growth in social and telematics data. According to an expert analyst, this will forge a “win win” relationship with consumers who...
Insurer |
13 Dec 2011
PSTF: Positive feedback can be harnessed via social media
Harnessing positive policyholder feedback with emerging technologies has been highlighted as an important step towards countering consumer criticism via social media sites, while simultaneously enhancing the brand image of insurers.
Insurer |
13 Dec 2011
In conversation with Thunderhead: Customer engagement and the need to shift from an ‘inside-out’ to ‘outside-in’ culture
There is a lot of talk about enterprises changing their cultures from ‘inside-out’ to ‘outside-in’, but what does this mean, how does this impact the customer and who is best positioned to oversee it?
Insurer |
25 Nov 2011 | 
The insurance business resource library
Insurance Hound
A free and easy-to-use digital library of briefings, white papers and reports updated on an hourly basis
PSTF: Customer experience: the new battleground
Providing a compelling customer experience will be the critical basis of competition for insurers in 2012 and the foreseeable future. This was the main message from Richard Edwards, principal analyst at Ovum, pictured, on managing IT strategy in an...
Insurer |
15 Nov 2011
PSTF: Data protection telematics worries
Regulators must make a decision, stating where they stand on who owns the data produced as a result of telematics devices. Speaking at Post’s Strategic Technology Forum, Phil Ford, consulting director at Metaskil, warned that regulators need to consider...
Regulation |
15 Nov 2011
PSTF: Digital channels set to dominate distribution
Insurers must embrace digital channels as the next dominant model for distribution, as the race to secure web-based connections with customers, partners and suppliers gathers momentum.
Insurer |
15 Nov 2011
Fraud: On the side of the angels
When investigating claims fraud, insurers must not overstep the mark and remain transparent, empathic and ethical.
Claims |
15 Nov 2011
Marketing: The power of advertising
Effective marketing can be a tough challenge for financial services providers and having a strong presence is not enough, it must also resonate with customers.
Insurer |
01 Nov 2011
European risk and insurance intelligence
Insurance Insight
Your one-stop-shop for all the news in the European, Asian and Middle Eastern insurance markets
Claims event: Seddon: social media use is ‘bonkers’
Using social media in claims handling is “bonkers” and companies risk “shooting themselves in the foot” if they embrace Facebook and Twitter, the insurance industry has been warned.
Claims |
18 Oct 2011
Cyber liability: Getting hacked off
Back in 1983, when Hollywood produced a film about a young boy inadvertently hacking into military systems, the possibility of such an occurrence seemed the stuff of fantasy and doom-mongers.
Insurer |
18 Oct 2011
Risk modelling - Riots: Out of control
The recent riots across England emphasised the destruction such uprisings can inflict. But why do riots start and can their triggers be predicted and planned for?
Insurer |
18 Oct 2011
In series - Lloyd's & London Market: Social strengths
The CII’s London market faculty New Generation Group is downbeat about Lloyd’s adoption of social media. Post spoke to its members to find out why.
Lloyd's/London |
04 Oct 2011
In series - Lloyd's & London Market: Technological challenges
After a slow start, Lloyd’s and the London market are embracing technological developments to drive down cost, time and errors. But is its embrace of new mediums firm and fast enough?
Lloyd's/London |
04 Oct 2011
Comment
Interview
Interview: JLT's Dominic Burke - a thoroughbred performer
Horseracing-mad Dominic Burke has huge ambitions for JLT, with a firm focus on international expansion, and he scotches...
View from the top
View from the top: Airline insurance - the risk remains
Despite 2012 losses being only 12% of the annual average to date, a single incident could flip the market, says David...
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Events
2012 insurance industry report: The inside track to achieving a more sustainable business
To achieve a sustainable profit, personal lines insurers need to transform their retention rates, using modern communications techniques to engage with customers and understand their individual needs. This white paper is based on a specially commissioned study involving 42 senior managers at UK and Irish insurers.
Work equipment risks in the UK
The complex patchwork of legislation and guidance governing work equipment risks in the UK is an administrative monster that many businesses struggle to wrestle with successfully. It takes significant levels of technical expertise and resources to understand and effectively navigate the maze of legal requirements, and this problem grows increasingly unwieldy for smaller organisations with limited manpower and finances.
CII encourages apprenticeships with new guide
Post |
24 May 2012 
Nationwide slams CMCs as PPI wipes £103m from balance sheet
Post |
24 May 2012
Experian joins forces with Transactor
Post |
24 May 2012
Suspected bogus broker arrested
Post |
24 May 2012
Mapfre appoints Midlands boss
Post |
24 May 2012
Editor's comment: Fleeing the family nest
This week’s deal developments read like two coming-of-age literary fables written to reward hard work and endeavour, while...