- Faq
Post FAQ's & User Guide
Welcome to POST Online. We receive a huge amount of emails every week and have collated many of the common queries about our products and services, as well as useful contact information in one place.
Subscription Queries
- What is included in a subscription?
- How do I order back issues or additional copies?
- How can I pay?
- How do I renew my subscription?
- What will appear on my credit card statement?
- Where can I find my subscription reference number?
- How long does it take to set up my online access?
Customer Services
- I have forgotten my username and password
- My company has an Incisive Information Solutions package and I'm unable to log in to the website
- I'm interested in finding out more about a group subscription and site licence packages
- How do I change my delivery address or username (email address)?
- How do I claim for any missed issues?
- How do I cancel my subscription?
- Can I get a refund on my subscription?
- How do I report delivery problems?
- What are Incisive Media's account details?
Email alerts
- How do I sign up for email alerts?
- I've signed up for email alerts, but I'm not receiving them.
- How do I change my preferences or unsubscribe from an email newsletter?
- How do I sign up for a free trial to a product?
Contacts
- Editorial team
- Forward features
- Advertising
- How do I request a media pack?
- I would like to send a press release
- Send your comments
- Copying or reproducing Incisive Media content
- How do I order reprints of articles?
- I would like to request a tailored report
General Queries
- Can I change the text size on the website
- Does everything that appears in the magazine appear on the website?
- How do I make the publication my homepage
- How do I navigate the site?
- How do I sign up to Post Twitter group?
- About Us
- Contact Us
- Privacy Policy
- What are your Terms and Conditions?
What is included in a subscription
There are a number of packages available to suit your business needs - Premium Print and Online, Print only or Online only.
To subscribe to Postonline.co.uk or individual brands within the portfolio, contact us on +44 (0)1858 438 421 (UK & ROW); +1 646 736 1888 (US)
Email incisivehv@subscription.co.uk
How do I order back issues or additional copies?
Back issues are available to purchase. Simply email customer servicesor phone +44 (0)870 787 6822.
Please include all the following information:
- Subscription Reference number (located on your invoice, address label on your magazine, and renewal notices)
- Full name
- Company address
- Department
- Desk number (if applicable)
- Publication name
- Issue number/month of publication(s)
- Payment details
How can I pay?
You can pay for your subscription online by credit card (Visa, MasterCard, American Express). We DO NOT accept Diners card. You will receive immediate access using credit card payments for online subscriptions.
Alternatively, you can send a cheque by post to our Customer Services team at the address below. Please make cheques payable to "Incisive Financial Publishing" (UK) or "Incisive RWG Inc" (US) and include your order form. Your invoice will state payment options, including details of cheque and bank transfers.
We also accept BACS transfer. Please view Incisive Media's account details
You can request an invoice be sent to your company by emailing customer services
Online access will only be granted upon receipt of payment. Please note that your subscription (both print and online) will not commence until full payment has been received.
Send cheques to:
Incisive Media c/o CDS Global
Tower House
Lathkill Street
Sovereign Park
Market Harborough
Leicester
LE16 9EF
United Kingdom
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How do I renew my subscription?
You will be notified by email and post when your subscription is due for renewal to ensure there is no lapse in service. If you have subscribed to an online product you will be able to view the expiry date in the My Account tab located on the top right-hand side. The expiry date of your subscription will also be detailed in your Welcome letters and emails.
What will appear on my credit card statement?
Incisive Financial Publishing Ltd will appear as the company name. If you subscribed via an agent you will need to contact them directly.
Where can I find my subscription reference number?
You will find your subscriber reference number on your renewal notices, invoice and address label of your magazine.
How long does it take to set up my online access?
If you have subscribed online for an online subscription, you will automatically receive an email to activate your web access. The activation link is only valid for 48 hours. Once you have activated this link you will then have immediate access, which is only temporary. Full access will be provided once payment has been received. In order to gain instant full access it is advised to pay by credit card.
If you subscribe via post or telephone, your details are manually keyed on to the system and within 48 working hours, your online account will be activated.
Customer Services
Username and password queries
I have forgotten my username and password
Your username will be the email address you used to subscribe.
If you have forgotten your password use the forgotten password, enter the email address you subscribed with and click 'Submit'. You will then be able to reset your password. Please note that in order to protect your security, we do not hold password information.
If you have not created a password and did not click on the activation link within 48 hours please contact customer services who will assist you further.
Please include:
- Subscriber reference number
- Full name
- Company name
- Full address
- Contact telephone number
Or call 0870 787 6822 (UK) +1 646 736 1888 (US) or +44 (0)1858 438 421 (ROW).
My company has an Incisive Information Solutions package and I'm unable to log in to the website
If you have an Incisive Information Solutions package and are unable to log in, there may be a problem with your IP Access. Please contact client management who will be able to help you further.
Please include:
- Your full name
- Company name
- IP address
- Your subscription reference number
I'm interested in finding out more about an Incisive Information Solutions package
This package is tailored for each client. Please contact David O'Connor Head of Incisive Information Solutions packages should you require further information.
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How do I change my delivery address or username (email address)?
You can update your details at any time. Please remember to include the following details when sending your changes to Customer Services
- Subscription reference number
- Current delivery method or email address
- New delivery or email address
- Date to activate new delivery or email address
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How do I claim for any missed issues?
Please note: our period for claiming a missing issue is within the last three cover dates. This is to ensure we have the issues in stock and so we can look into the problem further. Please contact customer services as soon as possible, stating the subscription number and the cover date of the issue you are missing.
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How do I cancel my subscription?
If you no longer wish to continue with your subscription, you are able to transfer your payment to a more relevant product. Please see the full details of all our products. Alternatively, you can transfer your subscription to a colleague at any point during the year. Please include all your account details, as listed below, if you wish to transfer your subscription.
If neither of these options are of interest and you simply wish to cancel your subscription, please contact our customer services team and include the following information:
Account name
Subscription reference number
Publication you want to cancel
Date that you want cancellation to commence
For further details please see Incisive Terms and Conditions
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Can I get a refund on my subscription?
All refunds that relate to Incisive Media products or services are at the discretion of Incisive Media as stated in the Terms and Conditions
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How do I report delivery problems?
Email our customer services team or call them on +44 (0)1858 438 421.
Please include:
Subscriber Reference Number
Full Name
Delivery address
Name of publication
Issue date
Your contact details
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What are Incisive Media's account details?
For BACS transfers, please ensure you clearly state the publication the payment is for. Payments that do not have full details may be unallocated and could result in a delay in starting your subscription. Details of our accounts can be found here. Incisive Media account details
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Email alerts
How do I sign up for email alerts?
You are entitled to receive the latest daily online news analysis service. Post have articles on the fast-moving world of insurance and re-insurance. Postonline.co.uk enables you to customise the information you receive, so whether your interest is in insurance in Europe, Middle East and/or Asia or re-insurance, you can sign up to the daily, weekly, monthly alerts on the stories you want to receive.
Click here to manage your email alerts – you can update your information at any time during your subscription and select which alerts you wish to receive. Postonline.co.uk news service contains original interviews, fresh analysis and insight that cannot be obtained anywhere else.
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I've signed up for email alerts, but I’m not receiving them
Newsletters can be stopped by company firewalls and spam filters. Please check with your IT Department about allowing the newsletter through. If this is not the case, please contact customer services and we can look into this matter and double check your email address is on the newsletter distribution list. You can also add our email address newsletters to your safe senders list to ensure you receive all your email alerts, learn how to do this here.
How do I change my preferences or unsubscribe from an email newsletter?
You can change your preferences or unsubscribe from email newsletters at any time. Please unsubscribe using the unsubscribe link at the bottom of the email alert or email our database team.
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How do I sign up for a free trial to a product?
To sign up for a free trial please click the free trial button, which is located on the homepage of postonline.co.uk. Alternatively please click here and follow the instructions. Each trial lasts 1 month and gives you unlimited access to subscriber only content on the website, as well as print copies of the magazine. Please note that you are entitled to four free trials to different brands per customer.
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Contacts
If you have a comment or question please contact the relevant Post editorial contact
Group Editor in Chief
Jonathan Swift - jonathan.swift@incisivemedia.com
Editor
Lynn Rouse - lynn.rouse@incisivemedia.com
Associate Editor
Stephanie Denton - stephanie.denton@incisivemedia.com
News Editor
Mairi Macdonald - mairi.macdonald@incisivemedia.com
Features Editor
Leigh Jackson - leigh.jackson@incisivemedia.com
Senior Reporter
Amy Ellis - amy.ellis@incisivemedia.com
Reporter
Callum Brodie - callum.brodie@incisivemedia.com
Reporter
Chinwe Akomah - chinwe.akomah@incisivemedia.com
Online Sub Editor
Tracey Jones - tracey.jones@incisivemedia.com
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If you would like to view the forward features list of a publication contact the editor who will be able to supply this for you.
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To advertise in a print publication and/or website please contact:
Sales Director
Sajeeda Merali or
Senior Account Manager
Katy Weaver
How do I request a media pack?
Please contact Sajeeda Merali
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I would like to send a press release
Press releases are sent to the editor of the related publication. Please refer to the Editorial contact list for the relevant contact.
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Send your comments/contributions
Incisive Media are keen to hear your views. If you have a comment about an article that has appeared on postonline.co.uk, there is a comment link at the bottom of each article. Click on the link and you will be directed to a short form. Complete the short contact details and type your comment into the space provided and then click submit. Please read our Contribution Policy before submitting your comments.
If you have a comment about an Incisive Media product or service, please contact our customer services team who will deal with your enquiry.
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Copying or reproducing Incisive Media content
Requests to reproduce or copy content from any Incisive Media product, may be sent to The Production Department, Incisive Media, Haymarket House 28-29 Haymarket London SW1Y 4RX, United Kingdom, or email reprints and may be subject to a fee.
How do I order reprints of articles
Requests for reprints of articles published by Incisive Media may be sent to - Production Department, Incisive Media, Haymarket House 28-29 Haymarket London SW1Y 4RX, United Kingdom, or by email to reprints and you may be subject to a fee.
I would like to request a tailored report
For ad hoc research projects please contact Matthew Craig-Greene, Incisive Intelligence or call 0207 004 7461 to discuss your individual requirements.
Does everything that appears in the magazine appear on the website?
Yes all articles that are printed are also published online. However there are specific articles that are not available in print that can only be accessed online.
General Queries
Can I change the text size on the website?
Yes. On your internet browser click ‘Tools', select text size and choose the best option for you.
How do I make the publication my homepage?
On your internet browser click ‘Tools', then ‘Internet options', in the address box type the publications website address e.g. www.postonline.co.uk
How do I to navigate the site?
A introductory user guide is available for tips on how to naviagte postonline.co.uk
How can I sign up to Twitter/LinkedIn groups?
To join the Post community on Twitter and LinkedIn you first need to sign up for a free account with these sites and create your own profile. You can then join our LinkedIn Group and take part in discussion groups and meet other members, or follow our twitter accounts to get updates on news articles or latest promotions.
Learn about Incisive Media
Incisive Media have a number of offices globally. Contact us at one of our offices.
Please find our privacy policy here.
What are your Terms and Conditions?
Incisive Media's Terms and Conditions
Updating your subscription status 
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