This week: Let downs, whiplash and administration

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Sometimes in life people let you down. Maybe they are not as invested as you, maybe they don't have the same energy levels or maybe they were never going to do it in the first place.

This has been a harsh lesson for the industry as the news broke last week that the Ministry of Justice is no longer pushing on with its proposed whiplash reforms. It pulled headline speaker Oliver

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

How insurers should navigate supply chain disruption

With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global­, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.

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