ABI and Biba launch joint code for vulnerable customers


The code was unveiled on 3 November 2015 and was broadly welcomed by the industry. Under the code participating insurers and brokers will:• Ensure staff are adequately trained to recognise and understand potentially vulnerable customers at renewal and be able to offer flexible options to help address needs;• Periodically review legacy policies to, where possible, identify vulnerable customers to ensure they are aware of any more suitable alternative products now available; • As