Claims Event news: Icelandic volcano highlights industry's shortcomings on media handling
The insurance industry must take firmer steps to generate positive press around its handling of crises that generate high volumes of claims, according to a media consultant.
Merryn Myatt, director at Perris-Myatt, told delegates at the Claims Event that the industry's handling of the Icelandic volcano crisis was sub-standard: "The insurance industry got a kicking from the
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