Video: Claims edition - Fraud

The value of fraudulent insurance claims uncovered by insurers rose to a record £1.3bn in 2013, up 18% on the previous year, according to figures released in May by the Association of British Insurers.

Editor Stephanie Denton in conversation with the ABI's property, fraud and specialty lines head Aidan Kerr about fraud

It found insurers detected the equivalent of 2279 bogus or exaggerated insurance claims a week, with fraudulent motor insurance claims the most expensive.

Against this backdrop, Association of British Insurers' property, fraud and specialty lines head Aidan Kerr responds to questions over whether insurers are improving at detecting fraud, if there is a rise overall, whether the industry would like to see more crimes leading to successful prosecution and stricter sentencing in the courts and whether the message is getting through to the public that insurance fraud is not a victimless crime.

Click here to go to the Post Claims video edition

 

Read about the other videos in the Claims edition:

Absolute Partnership's technical director Colin Hawes discusses The Claims Portal.

Sarah Mallaby, head of motor claims at Allianz Insurance, on whiplash.

Gary Hindley, insurance services manager at Signet, reveals the intricacies of emotive jewellery claims.

Flood Re interim chief executive Tom Woolgrove explains the timetable for Flood Re.

David Bingham, chair of the British Association of Rehabilitation Companies, debates the value on dispensing with low-value personal injury payouts in favour of pure rehabilitation

 

 

 

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

How insurers should navigate supply chain disruption

With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global­, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.

Could rugby court clash shift the sport to self-insuring?

The outcome of a lawsuit launched by hundreds of rugby union players could have a far-reaching impact on the future of the sport. Tim Evershed looks at whether parallels can be drawn with similar actions in the US against governing bodies, such as the NFL and NHL, and what can be done to make sure players remain insurable.

Using AI to monitor claim health

Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.

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