In series - Property claims: The price is right

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Getting the balance right over rates for property claims is essential. Sam Barrett reports on the measures taken to ensure repairs are carried out at the market rate, keeping both customers and contractors happy.

Striking the right price for resolving property claims is central to an insurer's success. Too high, and it can lead to unbudgeted expense; too low and there is a risk of customer and contractor

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

How insurers should navigate supply chain disruption

With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global­, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.

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