Opportunities for claims handling leakage exist and cost insurers millions of pounds a year. But modern systems can help insurers to reduce it in many ways, writes Katie Doyle.
No longer the poor relation, claims' position as the insurance sector's ‘shop window' is espoused by many. The focus on customer experience has seen increased scrutiny of the claims handling process...
Paul Jardine has been named CEO of XL Catlin and Catlin Insurance Company UK syndicate, succeeding Andrew McMellin.
Venture Insurance has purchased Poole Martin which will see the company placing premiums of £13m per year.
There has been a 13% reduction in the amount of insurance fraud reported by the industry, according to government statistics.
The Association of British insurers has lost an appeal to government on the judicial review on changes to the discount rate for personal injury damages.