Opportunities for claims handling leakage exist and cost insurers millions of pounds a year. But modern systems can help insurers to reduce it in many ways, writes Katie Doyle.
No longer the poor relation, claims' position as the insurance sector's ‘shop window' is espoused by many. The focus on customer experience has seen increased scrutiny of the claims handling process...
Lloyd’s of London underwriter Hiscox said it has shortlisted two European Union countries and was in talks with regulators to set up a new insurance base to continue servicing clients after Britain leaves the EU.
QBE will move £500m of business, around 20% of its European operation, out of the UK in the wake of Brexit.
Hiscox’s London market business has presented an inconsistent and mixed operating year for the insurer, according to Steve Langan, CEO of Hiscox Insurance.
Aviva has asked staff if a robot could better perform their job. If the answer is yes, the company will offer employees the chance to be retrained.