Post - 2012-06-14
Articles in this issue
Property claims: Detailed data sharing a must if 'them and us' attitude to be overcome
Insurers and supply chain managers have been urged to combat the 'them and us' divide by sharing more detailed data and making use of technology.
Property claims: Customers must be educated about escape of water
Insurers should make consumers aware that they have a responsibility to prevent escape of water, rather than assuming that all leakage issues should be handled by their provider.
Property claims: Long-term fix for UK flood may be a compromise
The expiration of the Statement of Principles has been described as the "end of the temporary sticking plaster" by Zurich property claims director Jon Cawley, who has argued that the solution to flood risk cover is a combination of current industry and…
Insurers must prepare evidence for court correctly
Fraudsters are wriggling out of criminal charges because insurers fail to provide courts with the necessary evidence, a legal expert has warned.
Flood cover: Sink or swim?
The expiry of the Statement of Principles is a year away, and the industry is looking for a replacement to cover the impact of flooding. Two ideas have been floated, but which will sink and which will swim?
View from the top: Righting wrongs in the motor market
Legislative change should require the 'non-fault' party to notify the 'at-fault' insurer simultaneously, says David McMillan.
View from the top: Lay claim to the client experience
As the trials and tribulations in the Eurozone and UK economy continue, it is all too easy for business owners to trim discretionary budgets to deliver their financial objectives, says Phil Barton.
Managing general agents: A surge in popularity
Managing general agents are certainly on trend and increasing their interaction with insurers but, with some companies still suspicious of their value, will their popularity last?
View from the top: A chance to conquer Europe?
Despite high-profile withdrawals, the aggregator market in continental Europe remains full of potential, says Matthew Donaldson.
Whiplash diagnosis: Not just a matter of opinion
Medical experts are not 'hoodwinked' by fraudulent claimants - clinical experience counts, says Donald Fowler.
Claims Awards 2012: Opening address - Claims Club chairman Jonathan Swift
Introducing the 2012 Claims Awards, Claims Club chairman Jonathan Swift made a point of reminding the attendees how quickly the sector moves, and yet how adaptable companies have been in the face of these challenges.
Claims Awards 2012: The winners
A full list of the winners and runners up at the 2012 Claims Awards.
Market moves: A busy week in recruitment
The insurance industry enjoyed a busy week in recruitment, and brokers were the main movers and shakers as Marsh UK & Ireland welcomed a new chief executive and Giles named a new COO.
Interview: Damien Coates - the wizard of Oz
Charged with realising Hyperion's ambitions on the underwriting side, Damien Coates is a whirlwind of energy, keen to replicate his success around the world - although he may regret a marathon pact he made with marketing manager Marion May.
Commission demands blamed for end of Aviva and Broker Network relationship
Rival networks have accused Broker Network of demanding excessive commissions and over-riders from insurers after its relationship with Aviva, as one of its preferred providers, came to an abrupt end.
Giles raids rival firms for big hitters to drive organic growth
Brendan McManus has vowed to transform Giles into a "recruitment machine" in a bid to support organic growth and clear the way for niche acquisition opportunities.
Penny speed meets... Paralympian Andy Skinner
Penny Black is incredibly excited about the London 2012 Olympics and Paralympics, and is especially proud of her friends in the industry for their support of Team GB. This week, she speed meets Andy Skinner, who is training for the sitting volleyball…
Claims bosses urge insurers to develop integrated localised flood response
Flooding in areas of the UK previously considered low risk has led claims bosses to urge insurers to concentrate on developing an integrated localised flood response, while arguments over a collaborative risk transfer solution rumble on.
Editor's comment: Network connections
With rumours buzzing round the market about the nature of the fall out between Aviva and Broker Network, there have been inevitable suggestions of a sign that insurers are giving further thought to the value derived from some networks.
Hardy latest Swiftcover exec to quit Axa PL prompting start-up rumours
The departure of personal lines boss Steve Hardy from Axa has prompted concerns not only of a culture clash between the original Axa Personal Lines business and the Swiftcover staff it inherited following the 2007 takeover, but that an overly controlling…