Post - 2011-12-15
The data gained from knowing your customers can be invaluable, improving sales, services and customer retention. But how can unstructured data be analysed?
With Hastings Direct on the cusp of becoming a top five broker and securing its one millionth customer, 2012 could be a landmark year for chief executive Edward Fitzmaurice
2011, a year dominated by regulatory and legislative change, could yet prove to be a landmark 12 months for the insurance industry.
With government statistics showing a 7% annual increase in road accident fatalities during Spring 2011, should brokers be working harder on fleet risk management?
Loss adjusters have been criticised for desktopping claims and contributing to the deskilling of the industry but can this practice be made to work?
The New Year’s resolution for many motor insurers is to tackle application fraud with the same force they have brought to bear on crash-for-cash fraudsters. “Staged motor accidents remain the top priority, but application fraud comes second,” according…
It’s all go when you’re in demand, so Christmas is the perfect time of year to paws for thought and to reflect on the events of the past year.
Industry leaders were told they stand to “reap the long-term benefits” of encouraging a new generation of females to take up an interest in the IT profession. Julie Feest, customer director at E-skills UK, explained to delegates from a range of major…
Being an insatiable socialite, Penny Black is always eager to probe the personalities behind the professional veneer of her industry friends. In her ‘speed meeting’ column — and for a bit of festive fun — this week Penny probes her Post pal, Lynn Rouse.
With insurance companies gearing up for the festive holidays, it was a surprisingly busy week in recruitment.
Do you have any feel for what recruitment trends are likely to arise in 2012 within the insurance industry?
LV general insurance managing director John O’Roarke, is targeting an increase in SME and home insurance business having put pen to paper on a new four-year deal at the firm.
As rumours circulate about which insurers will make an offer for Hardy Underwriting, sources have suggested Canopius, Barbican and Aviva could all be interested in the firm.
European insurer-backed catastrophe data collator Perils is to start compiling information on floods from January next year in response to demands from UK insurers.
Lord Mohamed Sheikh has vowed to launch Takaful insurance business Iqra Ethical in the new year — more than two years after it was registered at Companies House.
Insurers have been urged to use emerging technologies to change the way they interact with customers, by exploiting the growth in social and telematics data. According to an expert analyst, this will forge a “win win” relationship with consumers who…
Harnessing positive policyholder feedback with emerging technologies has been highlighted as an important step towards countering consumer criticism via social media sites, while simultaneously enhancing the brand image of insurers.
Incoming Giles chief executive Brendan McManus has vowed to use his experience of running an underwriting operation alongside a broker business to maximise distribution at his new firm.
An internal document circulated among Swinton employees has stated that the broker needs “to establish the true level of profits” at the firm in the aftermath of the sacking of its executive board.
Standard and Poor’s downgrade warning on 15 insurers should have been “no surprise” but the market is still in the same position it was a week ago given the lack of “concrete activity” at the weekend, according to an industry analyst.
Insurers remain committed to paying out on pleural plaques cases in Scotland and Northern Ireland, despite claims that the Damages Acts in both countries are “fundamentally flawed”.
And so we end 2011 in a similar vein to December 2010, with loss adjusters doubling staff numbers, ramping up resources and putting into play their surge plans as severe weather conditions batter the UK.
I read with interest the article regarding claims audits - Forensic claims analyst issues warning as insurers fail to focus on audits.
I read the article on fire protection sprinklers, The market needs saturating with interest, and agree with Andrew Miller that the environmental issues could be used as an extremely effective argument in the UK to lobby government.
Penny was in her element when she attended the four-year anniversary of Ecclesiastical’s art and heritage team.
The latest issue of Post magazine is now available to subscribers as a digital and interactive e-book.