Post - 2011-01-13

Postbox: Apil hits back

With regards the article 'Claimant community blamed' () the development of a specific mesothelioma pre-action protocol was made redundant by modification of the disease and illness protocol.

View from the top: 2011: a case of déjà vu?

I have started 2011 with a strong sense of déjà vu as my colleagues in our claims teams deal with our customers' problems arising from the recent extreme weather conditions. I recall that January 2010 was much the same following another spell of bad…

Director fined for ignoring fraud attempt

A former director of Surety Guarantee Consultants has been fined £25 000, after the Financial Service Authority found he had "turned a blind eye" to some colleagues' efforts to defraud two London market insurers out of more than £2m.

Keelan Westall hails second in-house claims move

Aviva has granted Keelan Westall the authority to process and settle Aviva claims in-house, for amounts up to £2500 net of the excess. The Barbon-owned, Hampshire- based company already has a similar arrangement in place with Zurich.

Penny Black's insurance week

This week Penny discovered that the forthright chairwoman of the House of Commons transport committee Louise Ellman is well in touch with her inner Jeremy Paxman.

Smith joins Eaga

Former Rok operations director Mitchell Smith has been appointed operational development director with heating and renewable energy firm Eaga.

Claims update: Calculation challenges

The path for a subrogation claim by Air France was cleared when the French court found Continental Airlines responsible for the 2000 Concorde crash. Frédérique Hardy examines the obstacles and challenges inherent in complex recovery actions.

RSA appoints Davis

RSA has appointed Marc Davis to the newly created position of commercial distribution director.

Brownsword joins Digilog

The former executive chairman of Brownsword Group, David Brownsword, has joined fraud investigation business Digilog as its new chairman.

Winter freeze claims tipped to top £3bn

Insurance claims caused by burst pipes this winter are likely to outstrip the £3bn loss arising from the 2007 UK floods after short-staffed insurers were unable to deal with claims efficiently, according to the managing director of the National Flood…

Postbox: Customer communication key

I read with interest the recent interview with Imran Ahmed and Tony Sault providing insight into a consumer’s perspective of a motor claim and agree with the findings that demonstrate a “notable difference in satisfaction levels” between groups of…