Post - 2010-03-25

View from the top: A makeover of the mind

The insurance industry has an image problem. If it were a celebrity, it would take more than just a nip and tuck and some botox to transform its wrinkled reputation with the paying public.

Letter - Teenage Associate lays claim to record

Tony Cornell's letter in the 11 March edition "An Age Old Conundrum" denying Peter Cullum's (ascribed) claim to be the youngest Associate at 21 sent me scurrying for my archives — otherwise known as the suitcase in the loft.

Claims Surges - Surge control

The Association of British Insurers has placed a surge event hypothesis on the table, where claims work is allocated street by street, rather than by insurer. Sam Barrett weighs up the pros and cons.

Biba 2010: the London Market View

With this year's Biba conference being held in the capital, Post thought it appropriate to ask a number of insurers traditionally associated with the London market why they are exhibiting and what they hope to get out of it. This week, we talked to Kevin…

Get to know your biba representatives

With eight weeks to go before the start of the British Insurance Brokers' Association conference, Post has decided to shine a light on some of the perhaps lesser-known staff at the trade body. This week, we talk to Kirsty Wingrove, Biba membership co…

Legal Update - Chain of causation

In the unusual case of Spencer v Wincanton Holdings, Peter Wake explains how the Court of Appeal gave guidance to insurers on unreasonable conduct and what is sufficient to break a chain of causation.

Easi-Drive urges insurer payments

Accident management company Easi-Drive has called on insurers to pay their invoices within 30 days to help the firm raise up to £150 000 for charity.

IRM links up with Norway

The Institute of Risk Management has joined forces with its Norwegian counterpart to establish a new education initiative for its members.

Ace

Ace UK has strengthened its environmental risk team with the appointment of Victoria Keeble as environmental risk underwriter.

Greenwoods

Greenwoods Solicitors has appointed Peter Crossland as partner.

CTC

Charles Taylor Consulting has appointed Mike Peachey, chief executive of CTC Axiom, to the new role of group chief risk officer.

ALC Health

ALC Health has promoted Tash Pearce to the position of head of operations with immediate effect.

Brit

Brit Insurance has established an Australian office in Sydney's financial district, to be headed by Mike Davidson, who takes up the position of managing director.

Penny black's insurance week

Penny has been to her fair share of celebrity restaurants in the past, but it is not often that she gets to rub shoulders with the celebrities themselves.

Looking Back 20 years: Telephone changes for London calls

Members of the Association of British Insurers are urging policyholders with burglar alarms linked to police stations with London 01 telephone numbers to ensure these are converted to take account of the changes British Telecom is making to London codes.

IFB and MIB to strike deal

The Insurance Fraud Bureau is set to strike a support services deal with the Motor Insurance Bureau, allowing it to expand into new services and product lines.

Interview - Tony Emms: A new claim on the future

New CII claims faculty chairman Tony Emms talks to Stephanie Denton about attracting younger talent to the industry and expanding skillsets to meet the increasingly complex requirements of the claims handler's role.

BGL targets new insurer partners

Junction is to target home and motor insurers keen on going direct by providing them with additional distribution capabilities, according to managing director Peter Thompson.

Validus to cross-check claims

Insurance service business Validus has launched a system it claims can save insurers millions by tackling the fraudulent practice of overlapping hires in the credit hire industry.

CBG reacts to drop in profits with rebrand

CBG is to undergo a “total rebrand” and change of chairman after posting a reduced profit for 2009. The Manchester-based broking group saw adjusted pre-tax profits halve to £1.02m (2008: £2.46m) while revenue fell to £8.96m in 2009 (2008: £11.15m).

Biba chief: best practice call for small brokers

British Insurance Brokers' Association chief executive Eric Galbraith has slammed the Financial Services Authority's disregard for its members' risk profile and resources and called on it to lay down best practice guidelines for smaller intermediaries.

Invicta targets £25m by 2013

Founder of Hero Insurance Services, Paul Cosh, has returned to the broker market by taking a financial stake and chairman role in a personal lines start-up launched by former Woodstock operations manager Steve Gamage.

North of the Border: Pleural plaques

The Westminster government's recent announcement that it will not be restoring the right to claim compensation for pleural plaques, under English law, following consultation on the issue, has left those with plaques in England and Wales in a somewhat…

Intersport to save partners £5m in leakage

Intersport Insurance Services has set its sights on becoming the "preferred option" for the validation and replacement of sports equipment, after vowing to save its partners £5m in claims leakage during 2010.

Claims Charters - Standard bearers

Many saw Allianz Insurance's decision to publish performance statistics as a bold move. Stephanie Denton looks at the pros and cons of a claims charter and asks if other insurers will follow suit.