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Headlines that shook insurance in 2023
The news and views that shaped insurance in 2023, plus what can you expect from Insurance Post in 2024, are all revealed in our final video podcast of the year.
Understanding property underinsurance and its implications
Cos Kamasho, head of product at the Building Cost Information Service, on how horror stories of families finding their insurers won't fully fund a rebuild highlight how all parties need to understand the primary causes of underinsurance.
Jaguar Land Rover launches embedded product following insurance exodus
Jaguar Land Rover is stepping in to offer customer bespoke embedded insurance for their vehicles, amid the difficulties faced by owners in getting cover.
60 Seconds With... Jonathon Valentine, ThingCo
Jonathon Valentine, chief technology officer of ThingCo, hates de-weeding the drive but loves getting to crash cars on purpose once a year and play with flying drones.
Copart fined £2.5m by Competitions Authority
Copart has been fined £2.5m by the Competition and Markets Authority for failing to comply with an enforcement order on three occasions.
What next for Primary Group in the UK after Policy Expert sale?
Content Director’s View: Jonathan Swift reflects on what the future might hold for the Primary Group in the UK after the sale of Policy Expert left it with only one significant investment in the local market.
Aviva CEO Blanc tells MPs about sexism in the City
Speaking at a Sexism in the City Treasury select committee hearing, Aviva CEO Amanda Blanc has said that misogyny and harassment against women in financial services is “amplified”.
Axa names Alain Zweibrucker as CEO of Axa Retail
Axa UK&I has hired Axa Switzerland’s chief financial officer, Alain Zweibrucker, as the new CEO of Axa Retail.
No immediate insurance changes expected from Automated Vehicles bill
The recently announced Automated Vehicles bill, outlining a regulatory framework for self-driving cars, is anticipated to bring minimal changes for motor insurers, according to Axa.
Motor insurance complaints hit five-year high
The latest Financial Ombudsman Service data, published today, shows a spike in motor insurance cases caused by valuation disputes, customer service issues, and delays in payouts.
Q&A: Charles Taylor Assistance’s Jody Baker
Jody Baker, chief executive officer of Charles Taylor Assistance, reveals how the business has evolved since its acquisition, the changing needs of customers and the importance of communication.
Admiral reveals plan to grow home and pet books after RSA deal
Following the £115m deal to buy RSA’s direct home and pet business, Admiral’s deputy CEO of UK insurance explains how the business intends to continue to grow these lines.
How insurers secure a place on Santa’s nice list
Last Christmas many people submitted a claim so this year, to save you from tears, Insurance Post is sharing the ways providers swoop in to save policyholders from yuletide heartbreak.
Ex-RSA employee jailed for stealing and selling customer data
A former RSA employee, who stole customer details and sold the information to claims management companies, has been jailed.
Ghosts of hollowed out policies come back to haunt insurers
Editor’s View: Emma Ann Hughes urges motor insurers to reflect on the error of their essential motor policy-pushing ways, and show the regulator and the ombudsman their willingness to change now.
E-scooter legislation not expected until after election
Frustration grows in the industry at the lack of movement in e-scooter regulation, with predictions there will be no update until after a general election.
Q&A: Lisa Bartlett, Crawford & Co
Following her appointment as chief operating officer for international operations at Crawford & Co, Lisa Bartlett explains to Tom Luckham how she plans to balance this with her dual role as president for UK & Ireland.
Unison extends LV agreement following UIA run-off
Insurance Post can reveal Unison has entered into a partnership with LV, in which the insurer will provide the trade union's members with home, travel, and pet insurance.
Ombudsman expects complaints about hollowed out insurance
The Financial Ombudsman Service is bracing for more complaints next year from consumers who didn’t realise cheaper insurance premiums often result in reduced cover.
Why winter weather should pull insurers and contractors together
Ben Blain, property manager at Verisk, urges insurers and contractors to look at their respective schedules of pricing to prepare for the worst weather extremes of winter.
Significant growth of non-standard market forecast
More modular homes, climate change plus increased sales of high performance cars will lead to "unprecedented, dynamic growth in the non-standard market," according to a report from Prestige Underwriting.
Big Interview: Nadia Côté and Serge Raffard, Allianz
After being named managing directors of Allianz Commercial and Allianz Personal, respectively, Nadia Côté and Serge Raffard met with Scott McGee to discuss their respective markets, how they have settled in, and where they see their businesses growing in…
Admiral tipped as preferred bidder for RSA home and pet books
Admiral is the preferred bidder for the RSA household and pet insurance books, Insurance Post can reveal.
Motor insurers with the happiest customers revealed
Data analysis: Fairer Finance’s latest consumer survey shows Audi, NFU Mutual, BMW, Santander, and By Miles have the happiest motor insurance customers and digs into the reasons why they are more cheerful than most.