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British Insurance Awards 2022: Customer Experience Award - Zurich Insurance
The global insurer has overhauled its customer experience strategy to cut through the noise in a time of rapid customer and digital change. Zurich Insurance has made great strides in its customer service after identifying three crucial challenges –…
British Insurance Awards 2022: Young Achiever of the Year - Ben Smyth, Arma Karma
Hailed as a true self-starter, Ben Smyth stood out in this hotly contested category with his ambition to change the insurance industry for the better.
British Insurance Awards 2022: Professional Development Award - Sedgwick
Sedgwick’s comprehensive professional development programme Pathfinder tackles the growing skills shortage in loss adjusting, leading the firm to a clear win in this category.
British Insurance Awards 2022: Insurance Personality of the Year - Aviva group CEO Amanda Blanc
From her advocacy over climate change to calling out sexist shareholders; from delivering a bumper result to re-energising Aviva as an acquirer - and not a seller, Amanda Blanc’s passion and integrity saw her crowned Insurance Personality of the Year
British Insurance Awards 2022: ESG: Diversity & Inclusion Initiative of the Year - R;pple supported by QBE
The judges were impressed by the range and quality of entries in the Diversity and Inclusion category in this year’s awards, but one initiative stood out in capturing the judges’ hearts and minds.
British Insurance Awards 2022: Personal Lines Broker of the Year - Park Home Assist Insurance Services
This specialist provider won over the judges with impressive care of its most vulnerable clients, its focus on human connection and standout retention rate.
Data analysis: Best Insurance Employers 2022 - A new era for employers
Post continues its annual survey of insurance employees to find out what makes the best insurance employer.
Editor’s comment: When the going gets tough
It’s fair to say we’ve had a tough few years. No one was upset to see the back of 2020 and 2021 wasn’t much better. And now it looks like 2022 is far from the stellar year we were hoping for – certainly for the insurance sector.
Zurich, Amanda Blanc and Vicky Carter among big winners at the 2022 British Insurance Awards
Zurich was the big winner at the 2022 British Insurance Awards this evening, taking home three awards – including the highly coveted General Insurer of the Year gong.
Third round of FCA strikes cancelled amid renewed hopes of union recognition
Planned strikes by staff at the Financial Conduct Authority, which had been scheduled to go ahead on Tuesday and Wednesday this week, have been cancelled after Unite the Union said it had “secured a route to union recognition.”
Howden CAP appoints Mary O’Connor as CEO
Mary O’Connor has been named CEO of Howden CAP, Howden's capital, advisory and placement business for financial institutions and corporates, with immediate effect.
Folgate appoints Ian Russell as group CEO
Folgate has appointed Ian Russell to succeed Brian Russell as group CEO, with effect from 1 July.
Webinar: How can insurance companies adjust to the ‘new norm’ to optimise their hybrid workforce - and avoid their own great resignation?
Most insurance businesses have effectively been operating in a hybrid manner since Covid-19 restrictions required most employees to work from home.
Partners&'s Phil Barton on navigating the working from home conundrum
Returning to the old way of working might still feel safe now we are living with the Covid-19 pandemic, but Partners& CEO Phil Barton asks if it is the answer for the insurance industry and its customers.
Analysis: A ‘boring’ reputation leaves brokers facing hiring struggles
Recruitment issues have hindered UK brokers’ optimistic growth expectations and are impacting insurance brokers of all sizes, according to research from Aviv
Convex group names Paul Brand as group CEO
Convex Group has appointed Paul Brand to succeed Stephen Caitlin as CEO with immediate effect.
Mark Pain to succeed Scott Wheway as Axa’s chairman
Mark Pain has been appointed as chairman of Axa UK board with effect from 1 July, replacing Scott Wheway who is stepping down on 30 June.
Axa’s Fleming: Insurers need to innovate as consumers compare insurers to tech giants
As customers start to compare insurers to tech giants including Amazon and Apple, Anna Fleming, retail chief underwriting officer at Axa urged insurers need to innovate to provide customers with the seamless journey they expect.
Claims Portal appoints Phil Dicken as chair
Phil Dicken has been named the chair of Claims Portal Limited.
Hiscox appoints Stéphane Flaquet as group chief operating officer
Hiscox has appointed Stéphane Flaquet to the role of group chief operating officer, effective 1 September, subject to regulatory approval.
Ecclesiastical's Saunders says keep up the momentum on mental wellbeing
With the UK economy potentially entering into recession, and concerns that the cost of living crisis could turn into a mental health crisis, Adrian Saunders, commercial director at Ecclesiastical, urges the market to keep mental wellbeing front of mind.
Apil calls for DfT to enforce speed restrictions on e-scooters and make helmets compulsory
The Association of Personal Injury Lawyers is calling on Department for Transport to enforce speed restrictions on e-scooters and make helmets compulsory for riders ahead of anticipated government consultation on legalising privately-owned e-scooters.
Data Analysis: Insurance Post Census 2022
Post continues its biennial census of the insurance industry to find out how closely the sector reflects the society it serves, what impact diversity and inclusion practices have had on it, and the effect of the Covid-19 pandemic on the daily lives of…
60 seconds with... Minesh Patel, McLarens
Minesh Patel, a loss adjuster in McLarens’ construction and engineering practice, tells Post about the highlight of his career so far and why seeing the dinosaurs would be his top priority if he ever found himself at the controls of a time machine.