Axa
How an AI-assisted motor claims handler cared for me
Editor’s View: Emma Ann Hughes shares how a recent call to her motor insurer highlighted why humans will always be needed to care for policyholders in their hour of need.
Roundtable: Scaling up new technology while avoiding the pitfalls
Many commercial insurers and brokers are keen to adopt more automation and AI to drive efficiency and improve customer outcomes. However, the complex and bespoke world of corporate insurance means they face greater challenges than in the personal lines…
Lessons from a Bad Beet harvest for agricultural insurers
Could recent payouts to sugar beet farmers for revenue lost to bad weather lead to a growth in insurance options for out-of-doors crops, including parametric solutions? Edmund Tirbutt investigates.
iCan founder launches broker; Chaucer enters weather market; RSA's property director
Thursday Round-Up: As tomorrow is Good Friday, Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week, a day early.
How maritime insurers are helping shipowners decarbonise
Following the European Union’s Emissions Trading System coming into force for the maritime transport industry on 1 January, Fiona Nicolson explores how shipowners, operators and insurers have come to terms with the implications and effects of the new…
Axa recruits Tombs to head up SME business
Axa Commercial has appointed former Zurich head of SME Paul Tombs as director of its SME intermediary business.
LV’s checks catch serial travel insurance fraudster
A man who changed his name multiple times by deed poll and used the identities of his family and friends to make bogus travel insurance claims worth an estimated total of £75,000, has been sentenced.
British Insurance Technology Awards shortlist 2024 announced
Today Insurance Post can reveal the shortlist for the 2024 British Insurance Technology Awards.
Big Interview: Nick Turner, NFU Mutual
Nick Turner, group CEO of NFU Mutual, sits down with Harry Curtis to explain the insurer's growth ambitions, what it's like running a mutual, and how it serves rural communities.
Price of tower block insurance finally slashed
Insurance premiums for leaseholders waiting for combustible material to be removed from their blocks of flats could plummet by up to two thirds following the launch of the Association of British Insurers’ Fire Safety Reinsurance Scheme today (13 March),…
Four ways to boost motor insurer’s profits
Insurance Post gathered a group of personal lines experts to discuss what it will take to make motor insurance more profitable for providers and appreciated by policyholders.
Who’s next on Lloyd’s Big Game hit list after snagging Aviva?
Content Director’s View: With Aviva tipped to return to Lloyd’s in 2024, Jonathan Swift weighs up who else might be trailed, tracked and snared by the market’s CEO John Neal.
Why Ageas buying Direct Line makes sense now
Having been talked about as a takeover target itself in recent years, content director Jonathan Swift observes Ageas’ move for Direct Line marks a change in fortunes for the Belgian insurance group and makes perfect sense in terms of fit and timing.
Roundtable: The future of mobility – is the courtesy car still viable?
Is the courtesy car a relic of the past? Insurance industry and body shop representatives explored this question and new mobility options at a recent Insurance Post roundtable held in association with Enterprise-Rent-A-Car roundtable. Izabela Chmielewska…
Insurance is ‘inherently discriminatory’, says White
Axa’s UK CEO Tara Foley has said the protection gap is “very real”, while Stella’s founder and CEO Sam White believes the industry is “inherently discriminatory”, even if it does not intend to be.
What M&A activity in 2023 indicates for deals in 2024
Data analysis: The number of UK insurance merger and acquisition deals rose from 98 in 2022 to 112 in 2023, but total deal value fell significantly from £5.1bn to £3.3bn year-on-year.
Axa points to pricing for GWP and revenue uplift
Axa has reported a 7% increase in its global P&C book thanks to “favourable price effects” throughout all geographies and business lines.
Close Brothers partners with Hedron; Howden buys Laurie Ross; Admiral rebrands Toolbox
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Is Biba right to worry about personal lines broking?
News Editor’s View: After the British Insurance Brokers' Association asked personal lines insurers to commit to the broking channel, Scott McGee looks at what has got brokers spooked, and what action needs to happen in order for a fruitful future.
Axa’s Walker on providing certainty in an uncertain world
View from the Top: Jon Walker, CEO of Axa UK Commercial, says insurers’ insight is key to making this country more resilient to floods and the other effects of climate change.
Tackling the surge in claims settlement delay complaints
With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.