Financial Ombudsman reveals 5% increase in complaints about insurers


The Financial Ombudsman Service revealed that Direct Line was the most complained about brand, with 1,233. The second most complained about insurer was Aviva with 728, a 14% increase on the year before. The Financial Ombudsman Service received 43% more complaints about RSA than it did in the previous year, and 34% more for Admiral. Chief ombudsman Caroline Wayman said: “There’s a widespread feeling that we’re living in unsettled times, and money issues are often at the heart of people’s con