Electronic trading: What is good form online?


The Financial Ombudsman Service has noted a growth in insurers' online information gathering, and a preference for systems allowing policies to be underwritten instantly. It couldn't provide figures on how many complaints had some online element in 2016, but a cursory reading of some decisions suggests more than a few. The complaints' outcome can turn on whether the online process was straightforward and clear or confusing for consumers, who must take reasonable care not to make a misrepresen