Expertise-in-Action: Q&A with Richard Smith

In recent years the insurance industry has made a concerted effort to improve its record on professionalism.

As well as a renewed focus on internal academies and formal qualifications, the
Aldermanbury Declaration, pioneered by the Chartered Insurance Institute in
2010, has also thrown professionalism into the spotlight.

With this in mind, Post editor-in-chief Jonathan Swift recently sat down with Richard Smith, learning and development manager, Zurich Commercial Broker, to discuss this topic through in more detail as part of the latest instalment of Expertise in Action.

Among the topics covered was how professionalism has evolved over the years, the
importance of professionalism to insurance consumers, how chartered brokers rank with their insurance partners and how investing in professionalism can help the
industry going forward.

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