Claims
Why open claims ecosystems are required
To deliver a claims service that customers can rely upon and insurers can be proud of, Chris Sawford, managing director at Verisk, argues collaboration between providers, technology partners, and solution providers is needed.
Most-read insurance stories in 2023 revealed
Like Cher, Insurance Post is turning back time to remember the industry Consumer Duty’s efforts, business interruption cases continuing to rumble on, developments at Direct Line, RSA’s personal lines exit, plus the other major insurance events of the…
Storm Gerrit packs a punch to property
Association of British Insurers confirms priority for providers is helping homeowners in Manchester whose homes were torn apart last night by Storm Gerrit.
Time to tackle abuse of insurance staff
Jo Causon, CEO of the Institute of Customer Service, reveals a third of those on the frontline of the insurance industry have been shouted and sworn at in the last six months.
Preparing for claims brain drain
Although retiring claims handlers’ knowledge and experience is irreplaceable, Darran Simons, key account management partner of FICO, reckons technology means it is not irreplaceable.
Why protocol arrangements could reduce motor insurance premiums
Clint Milnes, chief information officer of Winn Group, insists by working with accident management companies insurers can reduce the cost of motor insurance.
Scope of Luton Airport damage revealed as salvage mission confirmed
Insurance Post can reveal that Copart has been appointed the lead salvage agent for the Luton Airport fire operations when demolition of the car park commences.
Sedgwick sees strong demand for seconded claims handlers
Secondees from Sedgwick’s Resource Solutions division have racked up more than 4000 days working in insurer claims handling departments since its launch in November last year, director Adam Baylis has said.
Understanding property underinsurance and its implications
Cos Kamasho, head of product at the Building Cost Information Service, on how horror stories of families finding their insurers won't fully fund a rebuild highlight how all parties need to understand the primary causes of underinsurance.
Opportunistic fraud claims on the increase in 2023
Sedgwick has reported an increase in low-value and opportunistic claims fraud in 2023.
Claims and Legal Review of the Year 2023
Looking back at 2023, law firms and claims professionals reflect on how double digit inflation hit the sector and look forward to artificial intelligence speeding-up administration in 2024.
Storm Ciarán spares UK insurers with losses pegged at £1.63bn
Perils has estimated the full losses of Storm Ciarán, which hit the UK and mainland Europe in November this year, at €1.9bn (£1.63bn).
Motor insurance complaints hit five-year high
The latest Financial Ombudsman Service data, published today, shows a spike in motor insurance cases caused by valuation disputes, customer service issues, and delays in payouts.
How insurers secure a place on Santa’s nice list
Last Christmas many people submitted a claim so this year, to save you from tears, Insurance Post is sharing the ways providers swoop in to save policyholders from yuletide heartbreak.
What sent aviation claims costs soaring?
John Bayley, regional director for Europe at McLarens Aviation, examines how inflation plus new materials used to manufacture planes have resulted in the cost of aviation claims soaring.
Ex-RSA employee jailed for stealing and selling customer data
A former RSA employee, who stole customer details and sold the information to claims management companies, has been jailed.
Trade Voice: Bila’s Dan Brooks on how insureds and insurers should behave when coverage disputes arise
Dan Brooks, British Insurance Law Association committee member and policyholder coverage lawyer at Wynterhill LLP, asks whether it is time for a pre-action protocol for coverage disputes.
Failure to prevent insurance fraud is now a crime
Kennedy’s partners Hannah Williams and Iskander Fernandez explains how the Economic Crime and Corporate Transparency Act's ‘failure to prevent’ offence will be a game-changer for directors and officers insurers.
Q&A: Lisa Bartlett, Crawford & Co
Following her appointment as chief operating officer for international operations at Crawford & Co, Lisa Bartlett explains to Tom Luckham how she plans to balance this with her dual role as president for UK & Ireland.
Ombudsman expects complaints about hollowed out insurance
The Financial Ombudsman Service is bracing for more complaints next year from consumers who didn’t realise cheaper insurance premiums often result in reduced cover.
’Tis the season to receive claims about Christmas parties
Ho ho ho, it’s the season when alcohol flows and employees let their hair down after a busy year. Frances Stebbing explores what cover employers should have in place to ensure that Christmas parties don’t cause financial headaches.
Why winter weather should pull insurers and contractors together
Ben Blain, property manager at Verisk, urges insurers and contractors to look at their respective schedules of pricing to prepare for the worst weather extremes of winter.
Why insurers should reassure policyholders about AI
Roi Amir, CEO of Sprout AI, explains why insurers need to show policyholders they can trust artificial intelligence.
60 Seconds With... Kelly Lane, Clegg Gifford
Kelly Lane, operations director at Clegg Gifford, on why remaining teachable is the secret to success plus how she would like to attend the Quidditch World Cup.