Roundtable: Where next for personal injury reform?

Carpenters roundtable
Back row, l-r: Howard Grand, director of legal UK GI, Aviva Broker UK; Shirley Denyer, technical director, Forum of Insurance Lawyers; Martin Milliner, claims director, LV; Jon Cawley, head of claims, NFU Mutual; Steve Cross, head of claims, Markerstudy; Declan O’Mahony, head of large loss claims, ERS; Carol Parsons, head of operational claims, DAS; Andrew Redmayne, UK claims manager, Aioi Nissay Dowa Insurance Europe; Simon Stanfield, chairman, Motor Accident Solicitors Society, and partner and head of road traffic accidents and technical claims, Simpson Millar; Robin Challand, claims director, Ageas UK; and Mike Hallam, head of technical services, British Insurance Brokers’ Association. Front row, l-r: Javier Gonzalez, head of third-party motor claims, Covéa; Donna Scully, director, Carpenters; Carolyn Mackenzie, complex claims and strategy director, RSA; and Calum McPhail, head of motor and casualty technical claims, Zurich.

Discount rate and whiplash reforms are going through parliament. Will the outcome be beneficial to all?

Met with praise from insurers and incredulity from personal injury lawyers, the Civil Liability Bill changes the way the discount rate is calculated and reforms whiplash compensation through banning

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

How insurers should navigate supply chain disruption

With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global­, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.

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