Claims: Providing a personal service


Whether brokers offer the service themselves or, as is increasingly happening, through a retained loss adjuster, claims expertise is a key differentiator. Personal service that secures results is something special and certainly it may make investment by brokers into claims well worth it in terms of improved retention and recommendations. Research conducted by Post and loss adjusters Davies Group found there is a core of brokers that take claims extremely seriously and, whether alone or in p