Claims/Loss adjusting
Crawford & Company set to buy Italian firm
Crawford & Company Italia is in talks to acquire specialist liability adjusting firm Studio Bolton & Associati.
In series - property claims: I'm sticking with you
Insurers have sometimes been criticised for not doing enough to retain existing clients. Sam Barrett investigates how advances in property claims handling are helping to address this cost-efficient issue.
Mitie seeks partners for one-stop building claims service
Building maintenance firm Mitie is in talks with prospective partners and potential clients in a bid to establish an all-encompassing property repair network.
Postbox: Claims is about people and process
The 'In Series' property claims article in 4 November issue was of great interest and raises some important areas of debate around the use of technology in the claims process.
In series - property claims: Everybody's talking
Word of mouth is still the most effective way to retain or gain market share, argues James Grant and, with the rise of social media, more emphasis should be placed on keeping current customers happy.
Crawford appoints six new UK sectional heads in shake up
Crawford & Company UK has reorganised its general insurance business into six business sectors in a move it claims will align it more closely to its clients’ distribution and provide an improved operational focus.
MYI wins marine terminal contract
Loss adjuster MYI has been appointed as nominated claims handler for DP World.
Crawford back into profit in Q3 compared to 2009
Crawford & Company today reported that in the third quarter 2010 revenues before reimbursements for the international operations segment increased 4.1% to $105.7m from $101.5m for the same period in 2009.
GAB Robins launches grad scheme
GAB Robins has launched a graduate scheme in collaboration with the Financial Skills Partnership.
In series - Property claims: Wait less programme
Technology has the ability to deliver improvements and increase efficiency in property claims handling. Sam Barrett reports on some of the advances being made and the benefits they can bring.
Postbox: Adjusting from a different angle
Following on from Tina Whelan's letter in Post, I too was unsurprised at the outcome of the Insurance 360 loss adjuster survey and I am delighted that it is fuelling the debate about where adjusters do, and don't, add value.
In series - Property claims: Tracking the changes
Rigorous pricing research can eliminate the risk of overpaying or underpaying property loss claims. Scott Beatty details how data analytic developments are helping insurers to verify rates.
Technology - Catastrophe claims: Reaching high expectations
Although insurers cannot consider catastrophe events routine, by using the latest technology they can make proactive claims management a reality, argues Laura Drabik.
Garwyn promotions aim to boost adjusting team
Liability specialist Garwyn has made a series of high level promotions within its adjusting team.
Axis partners with Brazilian adjuster
Axis International Loss Adjusters has extended its presence into Brazil after agreeing a partnership with Consist Seguros.
Lorega adds senior adjuster
Loss recovery specialist Lorega has appointed Paul McNamara as a senior chartered loss adjuster.
Agrical bolsters building claims service with hire of Gent
Yorkshire-based loss adjuster Agrical has hired Martin Gent to oversee its surveying services and building losses arm.
Insurers accused of claim refusals over technicalities
More insurers are attempting to ease the financial burden of the economic downturn by repudiating claims on technical points, a specialist loss adjuster has claimed.
Cooke joins Advanta to head new energy team
Former Cunningham Lindsey engineering director Geoff Cooke has joined loss adjuster Advanta Global Services to head up its new energy team.
Major loss: Repair or replace?
When a business suffers an unexpected catastrophe, Veronica Cowan looks into the decision making behind the option to repair or replace damaged premises, stock or machinery.
In series - Property claims: The price is right
Getting the balance right over rates for property claims is essential. Sam Barrett reports on the measures taken to ensure repairs are carried out at the market rate, keeping both customers and contractors happy.
In series - Property claims: Catalyst for change
Although the current market is challenging, Vernon Davenport claims the opportunities in moving to a more efficient way of working are immense.
Axis moves into Ecuador
Loss adjuster Axis International has launched in Ecuador in a bid to grow its Latin American presence.
Postbox: Survey gives adjusters food for thought
May I congratulate Insurance 360 and its principal, Peter Joy, on his article, 'The loss leaders'