Claims/Loss adjusting

Claims: Providing a personal service

Brokers need to stand out in a competitive market and claims service is a way to make a real difference. Being there to advise, intervene – and to turn the heat up if necessary – can mean the world to a grateful client.

Trade voice: CILA'S Malcolm Hyde on business ethics

Business ethics has become increasingly important in recent years for many reasons, including increased stakeholder scrutiny.  This is not surprising in the light of financial institutions’ scandals, the MPs’ expenses scandal and perhaps the influence of…

Fire claims: Not getting burnt

The Enterprise Act may expose inefficiences in the way claims are handled – and fire investigators could feel the heat, as any delay in investigating may cost