Dissatisfaction over clarity during the claims process has been highlighted by the recent Financial Conduct Authority review. What can the industry do to make the system work better?
For SMEs, the delays inherent in complex claims can mean coming perilously close to insolvency. What can brokers do to support them through the process?
Knowles Loss Adjusters has rebranded to Charles Taylor General Adjusting Services.
Former Gen Re claims manager Geoff Piggot has been named as CEO of Crawford Global Technical Services.
Crawford has appointed Andrew Robinson as its global chief operating officer.
Claims Equilibrium Club will provide claims support to Compass Broker Network.
Loss adjusters are encouraging flood-resilient repairs but a strong incentive is needed to support take up.
Global loss adjuster Crawford has acquired 85% of US inspection firm We Go Look for $36.1m (£28.5m) via a new investment platform.
As Crawford ‘outperforms expectations’ in terms of growth, Michèle Bacchus speaks with CEO and president Harsha Agadi about his plans for the company
Many believe fraud in the high-net-worth market is rare. Is this the case, or are insurers just remaining tight-lipped about the problem?
Lloyds Banking Group has outsourced its subsidence claims to Innovation Group, Post understands.
Post interviews Marsh's Graham Purdon - the winner of the Claims Awards Asia-Pacific 2016 Lifetime Achievement Award.
Acquisitive claims and loss adjusting group Davies is in advanced negotiations which could see it seal its fifth bolt-on acquisition in 24 months.
Private client services high-net-worth adjuster Simone has proved invaluable to the loss adjuster
A loss adjuster said it is “disappointed” that an alleged instance of misuse of data will be heard at a crown court.
Loss adjusters have been appointed multi-million pound contracts to recover cargo lost as a result of the Hanjin shipping crisis.
Lorega will provide loss adjusting and recovery services to SME clients of Brightside.
The Chartered Institute of Loss Adjusters has been racking up a few firsts when it comes to naming its president in recent years, highlighting the changes the body is undergoing.
With the connected home, claim alerts and notification to insurers could become automatic.
It has been three years since Graham Smart took over the role of McLarens Europe MD from Trevor Latimer. He reflects on the challenges the market has faced and what growth opportunities remain.
Benedict Burke, president of the Chartered Institute of Loss Adjusters, reflects on his presidential year ahead of CILA's annual conference and annual general meeting on Wednesday in Manchester, where he will pass the baton on.
Mike Boast joined structural engineers and chartered building surveyors straight from Nottingham Trent University.
A lot is said about customer focus, delighting customers, and being a customer-driven business, to name three buzz phrases. Without the right approach, real effort, and supporting evidence, there's always a danger these are empty words.
The insurance industry must plan for the skills, expertise and resources it will need to manage subsidence claims when an ‘event year' happens once again.