Outsourcing to third-party applications can help streamline operations and cut costs; there are practical steps brokers can - and should - take to reduce the impact of a potential outage.
The growth in online communications makes BT's strapline ‘It's good to talk' seem dated, but anyone who has had to lift a phone to unravel a burgeoning misunderstanding in an email can appreciate its spirit.
The London Market Group has launched an online portal which will enable brokers and service companies to submit premiums electronically.
One of the biggest changes I've seen in the insurance market over the years has been the increased relevance of facilities, managing general agents and portfolio trades, and for many large brokers and insurers this is now commonplace and a core focus...
The young motor specialist broker Only Young Drivers has entered into a partnership with Trak Global.
The London Market is afraid and reluctant to change, says Probitas senior underwriter James Andlaw.
SSP has had another outage, and brokers have received no communication from the company as to why.
The British Insurance Brokers’ Association has said that it is “extremely concerned” over SSP’s lack of communication to brokers following this week’s interruptions to the software house’s Pure Broking platform.
SSP’s Pure Broking platform is now back online after suffering intermittent connectivity issues yesterday.
An initial attempt to fix the glitch that has plagued SSP users since late last week was unsuccessful, the software house warned brokers.
Brokers remain in the dark over what is causing connection issues with SSP’s Pure broking platform as for a third day in the space of a week customers have experienced connection problems.
Brokers have been hit by further connectivity issues affecting SSP’s Pure Broking platform this morning.
SSP said the outage that affected brokers yesterday has nothing to do with the original problem that affected the Solihull data centre.
Brokers using SSP Pure are facing new woes after the platform went offline this morning after just a month of normal service.
Post has revisited its research into broking to find out how digitalisation and regulation are affecting the sector. In part one, Michèle Bacchus asks whether brokers can survive the digital age.
In the uniquely information-obsessed world we now inhabit, the personal transactional nature of an insurance broker has never been more in the spotlight.
SSP will welcome “increased scrutiny” from the Financial Conduct Authority in the wake of an outage that has affected a third of its customer base.
Aon is to buy US risk management firm, Stoz Fredberg.
An independent investigation into the disaster recovery plans of broking software houses will be completed by the first quarter of next year.
The British Insurance Brokers’ Association facilitated a “full and frank discussion” between software house SSP and brokers affected by its August outage last night in its London offices.
The rise in Big Data could usher in a host of opportunities for insurers to expand their customer bases and develop innovative products and services; but it could also prove a test for brokers.
Five brokers so far have joined a group compensation claim so far worth £30,000 against SSP for lost business during the period of the outage.
Applied Systems has introduced its cloud-based broker management system, Applied Epic, to the UK.
Problems started with a power cut but left brokers offline for almost a month