State of the Broker Nation: Professionalism and staff

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Although there is a perception that most people ‘fall into’ the insurance industry, nearly 70% of the brokers in this research made the choice to enter into broking. For senior brokers, the move often signified a change of career from – specifically – the banking sector, while a few had chosen insurance from a young age because it “offered the best opportunities”. Of those that hadn’t targeted insurance for a career  – they really did fall into it. One broker explained: “I first started