Expertise in action: Data validation in the broker space

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However, there is added complexity when the business is brokered; and an intermediary is the first point of contact for a prospective customer as the validation could act as a potentially frictional layer of information gathering between the underwriter and broker. As part of the ongoing Expertise-in-Action campaign Post editor-in-chief Jonathan Swift recently sat down with Zurich's underwriting fraud manager, UK personal lines, Alanda Reynolds; and head of personal lines, broker, Ian McManu