UK political parties still have alot to learn from the US about digital political campaigning

04 Jun 2010

Joe Trippi relaxing at a Change Congress retreat.

Image via Wikipedia

I was a little skeptical when, just a week after the General Election, US digital campaigning expert Joe Trippi (pictured) told a seminar organised by the Personal Democracy Forum that the UK was a major election behind the US when it came to political parties exploiting social media. His response to those inclined to dismiss the impact of social media on the recent election as being marginal was to argue that the UK is now where the US political scene was after the Presidential election of 2004 and that comparisons with the huge impact the Obama campaign made through social media in 2008 were false. My reaction was partially that he probably had a point but also that you would expect an American to say that they were several years ahead of us.

Forgive my cynicisim.

It has been wiped away by reading Digital Political Campaigns 101, published by ClickZ (part of Incisive Media's US-based interactive marketing division). This is simply essential reading for anyone who wants to start developing a thorough understanding of what integrated digital campaigning is really all about. In just 25 information (and link) packed pages it brings home just why Joe Trippi and others think the UK still has a long way to go to catch up with the US in this area - and there is alot of catching up to do if anything like the impact of the Obama campaign is to be achieved here. Just one statistic brings home the scale of what that campaign achieved: $500m was raised through digital campaigns run by the Obama camp. Interestingly, two-thirds of that came through people clicking a 'donate now' link in a targeted email.

In the UK, the excitement was over newer forms of digital communication such as Facebook (preferred by the Liberal Democrats), Twitter (the main channel for Labour) and video, especially through YouTube (very successfully exploited by the Tories). The successful use of email by the Obama campaign highlights two things that the UK political parties must learn.

The first is that list building (of activists, supporters, influencers) is absolutely crucial and takes a long time. Too much of what all three parties did here was about pushing things out via social media and almost just hoping it would be looked at. The US email campaigns are backed by proper customer relationship management software that enables them to monitor exactly what action people receiving the emails have taken.

The second is that there must always be clear calls to action, both in emails as well as on the main campaign websites. I have spent several hours trawling through various UK political websites and reviewing emails from the main political parties that people have sent on to me and they do not match up to the very clear and unambiguous guidelines set out in Digital Campaigns 101.

One of the most enlightening chapters in the booklet deals with the successful campaign run to get Scott Brown elected as a Republican Senator for Massachusetts following the death of Ted Kennedy. Here, Rob Willington, the new media director for the campaign, sets out step-by-step how they used social media, including the little known Ning social network, to build up a network of activists from almost nothing. A key message that the UK parties need to take from this is that much more emphasis has to be put on getting people to feel they are 'joining' a campaign rather than merely 'following' it, one of the key reasons why the Brown campaign preferred Ning to Facebook.

All the way through this booklet one is struck by the consistent emphasis on taking people on a journey from the initial contact in the virtual world to a commitment to activism in the physical world, whether that be by donating money, attending events or on the street campaigning.

I have no doubt that the next General Election in 2015 will see many of the lessons from the United States absorbed by all the main parties here. They won't go far wrong if they read Digital Campaigns 101.
 

Liberal Democrat MPs have learnt that social media is a two-way street

11 May 2010

Image representing Facebook as depicted in Cru...

Image via CrunchBase

Whatever the outcome of the increasingly frenzied negotiations between the political parties at Westminster today, I think we have started to see how influential social media can be in modern political debate.

All through the election people were waiting for social media to exert a real influence and apart from the ridicule of the Tory press's smear campaign against Nick Clegg it never really happened. Many commentators have already rushed to the conclusion that social media was the dog that didn't bark. They were premature.

While the TV debates were always going to be the biggest novelty factor in the election campaign itself, although just how much influence they had is going to take some very thoughtful analysis, I think that social media is showing more of its potential in the aftermath of the election.

The Liberal Democrats focussed on Facebook as their main social media platform during the campaign and every MP and candidate with a serious chance of winning was encouraged to set up Facebook pages and groups. The way this presence on Facebook was used has been rightly criticised by many commentators for being too much about 'pushing' information to followers but over the weekend the tables were turned.

As it became clear that Nick Clegg was serious about negotiating with the Tories - as he promised he would during the campaign as they had the most votes and the most seats - there was an outpouring of outrage from Liberal Democrat activists. In previous generations making these views known to their party leadership over a weekend in the immediate aftermath of an election would have been very hard but the social media presence, especially on Facebook, suddenly became a two-way street. Within hours of being set up, groups that opposed the talks with the Tories attracted tens of thousands of members and every Liberal Democrat MP from Nick Clegg downwards was bombarded with views from the party's all-important activist base (without funding from business or the unions the Liberal Democrats are more dependent on individual supporters than the other two parties) making it clear that the majority were instinctively opposed to a deal with the Tories.

What effect did this have? At the very least it must have strengthened the resolve of the one-third of the party's MPs who are identified with the party's radical left and will have worried many others who know that their small majorities are vulnerable to attack if the Labour vote rises and their grassroot workers desert them. This will have been a major factor in the debates Nick Clegg had with his Parliamentary colleagues yesterday and which resulted in the first Tory offer being rejected.

Of course, events suddenly accelerated after that with Gordon Brown resigning and the Conservatives surprisingly coming back with an offer of limited political and electoral reform. This morning a trawl through Facebook and Twitter suggests that Liberal Democrat supporters are now more divided over their preferences in terms of who they support and whether there should be any coalition at all. Nick Clegg and his staff will be monitoring that reaction very closely.

Is #nickcleggsfault the UK General Election's Twitter moment?

22 Apr 2010

Nick Clegg makes the Liberal Democrats' Leader...

Image via Wikipedia

There was a huge amount of speculation in the run-up to this election about the possible influence of social media on the campaign. So far, it has been relatively low key, if not minimal. This morning it has burst to the fore with #nickcleggsfault one of the top trending topics on Twitter globally, not just in the United Kingdom.
For those not so closely glued to the election campaign and social media this is a spontaneous response to the all out - and vicious - assaults launched on the Liberal Democrat leader by the Tory press this morning. Almost every Conservative-owned newspaper in the UK devoted its front page to an attack on Clegg, many of them bordering on the hysterical and most lacking much substance. It looks like a co-ordinated attack on Clegg which must have been approved by David Cameron's team. Whatever they say later today it is impossible to imagine that this could have happened without Cameron's team agreeing. There has been a debate raging in Tory High Command since last week's televised leaders' debate over what to do with Nick Clegg and the Liberal Democrats. There have been many voices raised in favour of attacking him but also many others warning that such a strategy could backfire. Sometime yesterday the attack dogs won the argument and were let loose.
These assaults were already causing huge alarm in Tory circles this morning before Twitter just lit up with the ridiculing of the Tory attacks.
This exemplifies the huge tension there is between the traditional proprietorially controlled media and the new world of user-controlled social media: it is almost the people versus the press and could be a seminal moment in this campaign as well as in the development of social media.
If it took the televised debates, rather than social media, to ignite the election campaign then we are certainly now witnessing the moment when the social media allowed ordinary people to have a voice in a way we have never seen before. We are in uncharted territory.

Incisive Media uses social media to bring you top class coverage of the election for the financial and IT sectors

09 Apr 2010

Image representing Twitter as depicted in Crun...

Image via CrunchBase

It has been said many times already that this is the first election of the Twitter age, a shorthand reference to the significant role that social media is expected to play in the political battles of the next four weeks.
There has been alot of sepculation about its possible impact. One of our own recent Incisive Media events, the Search Engine Strategies London conference, devoted a whole session to hearing what the three main parties are doing. There are many differing views about its likely impact but impact it will have so we have decided to join the social media election frenzy. Incisive Media has set up a special Twitter account - @incisivelection - which pulls all of our election coverage into one place. This will provide some of the very best reporting of the key election issues affecting the entire financial services sector and also the IT sector. Every item in the Twitter feed will have a direct link to the relevant story - there will be none of the clutter that some people associate with Twitter.
One of the great advantages of pulling all of our coverage together in this way is that our own editors will be able to get an instant view of what is being published across Incisive Media's many websites and be able to pull in or link to stories relevant to their specific markets quickly and easily.
As to the likely broader impact of social media on the election, today has already seen proof that it is going to be a significant factor.
Firstly, the Electoral Commission announced this morning that every Facebook user in the UK will be sent a message tomorrow reminding them that they must register in order to vote and will be providing a direct link so that they can sign up.
Secondly, we have seen the first Twitter casualty of the election with the Labour candidate for Moray in Scotland, Stuart MacLennan, being sacked for some wildly inapproprate remarks on Twitter. If you didn't already know he was a Labour candidate you might have wondered whether he was representing the BNP so offensive is the tone of them. He naively believed he had crept under the social media radar, something no-one can do for long.
I doubt very much that he will be the only politician whose career is cut short over the next few weeks because of the existence of social media. It adds another fascinating dimension to an already unpredictable election.

About the Author

david-worsfoldDavid has been a financial journalist for 30 years and is currently Group Editorial Services Director at Incisive Media.

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