Blog Post

Blog: Using robots to build trust

Headlines on the impact of artifical intelligence have ranged from predicting a doomsday where the robots take control to, more recently, exploring scenarios where humans and robots live together in harmony. Harry Clarke, head of research at Tällt…

Blog: Driverless cars are just three chicanes away

Before driverless cars take to the road, the public needs to be reassured about their safety and cyber risks need to be mitigated, write Deloitte partners Gurpreet Johal and Nigel Walsh. But once liability is clarified, insurers stand to benefit.

Blog: Insurers need to invest in handling subsidence claims

Insurers may not be saving that much money by cutting back on subsidence claims handling, notes Nick Turner, professional services director at Claims Consortium Group, arguing that triage and on-site inspections can help provide a smooth service and…

Blog: Automated claims aren't outlandish

Digital advances will allow insurers to automate smaller claims, predicts Graham Gibson, chief claims officer at Allianz, warning that technological agility and customer focus will be key to survival.

Blog: Brokers needn't fear FCA commission reforms

If the Financial Conduct Authority restricted gross rate commissions on finance arrangements, brokers could feel a painful blow. However, they could claw back income elsewhere, argues Ravi Takhar, CEO of Bexhill UK, urging them to bring the premium…

Blog: Social media tips for brokers

Ahead of the annual conference of the British Insurance Brokers' Association in Manchester, Joel Markham, head of regional broker distribution at Ageas, shares his tips on how to leverage social media.

Blog: The future of insurance pricing

The powerful combination of improving digital technologies and data management solutions is having a significant impact on insurance pricing explains David Evans, managing director at the Collinson group.

Blog: How to reduce litigation costs

Very few insurers effectively and proactively manage the relationship and performance of their panel law firms says Caroline O’Grady, partner at Coote O’Grady.

Blog: Brokers' bad reputation

So what’s the worst thing you can say to a broker? Accuse them of being commission driven? Question what value they add to customers? Definitely best not to stray into the territory of online comparison sites, says Adrian Saunders, commercial director at…

Digital Collective Blog: Getting the CFO on board

Most corporate data is ultimately used to feed financial systems and drive C-level decisions, so having the chief financial officer as an ally or even as a sponsor for your insurance core system transformation seems like an obvious choice. Adam Lamkin,…

Blog: Know your customer... and your opposition

‘In the midst of chaos, there is also opportunity', wrote the great military strategist Sun Tzu a mere 25 centuries ago. His observation still holds true in these strange times of disruption. And seizing the opportunity is vitally important to modern…